MARKETING

1. How long will it take for you to complete my order?

Every job is different, however, most jobs are completed in 5 to 10 business days. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet even your most demanding timelines.

2. What is the best file format for submitting a document for printing?

The PDF is generally the preferred file format for submitting a document for printing as it works with virtually all professional printing and digital output devices. By design, a PDF file incorporates the information needed to maintain document consistency from system to system. Most other file formats such as Adobe InDesign, Illustrator and Microsoft Word are easily converted to PDF format.

3. How well will what I see on my monitor match what I see on paper?

There are sometimes noticeable differences in color calibration and spatial conformity from monitor to monitor and consequently from screen to print. The recommended approach is for us to generate a proof.

4. What is a proof and why is it needed?

A proof is a one-off copy of your printed document used for visual inspection to ensure that the layout and colors of your document are exactly how they are intended to be. A proof is made prior to sending the document to the press for final printing. Typically, we will produce a proof that will be sent to you online in PDF format or on printed paper. Your approval on the final proof is the best assurance you have that every aspect of our work and your own is correct, and that everything reads and appears the way you intended.

5. What are the different grades of paper and their respective basis weight?

The basis weight of a given grade of paper is defined as the weight (in pounds) of 500 standard-sized sheets of that paper. With that in mind, here are different examples of paper grades and their respective basis weights Bond: Most commonly used for letterhead, business forms and copying. Typical basis weights are16# for forms, 20# for copying and 24# for stationery. Text: A high-quality grade paper with a lot of surface texture. 

Basis weights range from 60# to 100# with the most common being 70# or 80#. Uncoated Book: The most common grade for offset printing. Typically, 50# to 70#. Coated Book: Has a glossy finish that yields vivid colors and overall excellent reproduction. Basis weights range from 30# to 70# for web press, and 60# to 110# for sheet press. Cover: Used in creating business cards, postcards and book covers. Can be either coated or uncoated. Basis weights for this grade are 60#, 65#, 80# or 100#.

6. What is the difference between coated and uncoated paper stock?

Uncoated stock paper is comparatively porous and inexpensive and is typically used for such applications as newspaper print and basic black-and-white copying. Coated stock, by contrast, is made of higher quality paper having a smooth glossy finish that works well for reproducing sharp text and vivid colors. It tends to be more expensive, however.

7. What does “camera ready” mean?

In the digital age of printing, it means that an image file submitted for printing is ready to be transferred to the printing plates without any alterations.

8. What is color separation?

Color separation is the process of separating a colored graphic or photograph into its primary color components in preparation for printed reproduction. For example, to print a full color photo with an offset printing press, we would create four separate printing plates each accounting for one of the four basic printing inks (cyan, magenta, yellow, and black) needed to reproduce the image. As the paper is fed through the press, each single-color plate 

puts onto the paper the exact amount of ink needed at exactly the right spot. As the different colored wet inks are applied, they blend together to create the rich and infinite pallet of complex colors needed to reproduce the original image.

9. What is halftone printing?

Halftone printing converts a continuous tone (solid areas of black or color) photograph or image into a pattern of different size dots that simulate continuous tone. When examining the page closely, you will see a series of dots spaced slightly apart. At a normal viewing distance, however, the spacing between dots becomes essentially invisible to the eye and what you see is a continuous tone.

10. What are Pantone colors?

Pantone colors refer to the Pantone Matching System (PMS), a color matching system used by the printing industry whereby printing colors are identified by a unique name or number (as opposed to just a visual reference). This helps make sure that colors turn out the same from system to system, and print run to print run.

11. Is white considered a printing color?

No. White is not generally considered a printing color as typically the paper itself will be white. If a colored paper (something other than white) is chosen, then white becomes a printing color if any text or graphics require it.

12. What are the most common sizes for catalogs and booklets?

Standard sizes for catalogs and booklets are 5 1/2” x 8 1/2”, 8 1/2” x 11”, 8 1/2” x 11 and 11” x 17”.

13. What are the most common sizes for brochures?

Common brochure sizes are 8 1/2” x 11”, 8 1/2” x14” and 11” x17”.

14. What are the types of bindings I can use for multi-page projects?

Some of the common methods of binding books and other multi-page documents include:

Perfect binding: Gluing the outside edges of the pages together to create a flat edge. Saddle-stitch binding: Using staples along the folds of the pages to bind them together. Spiral binding: Wires in a spiral form threaded through punched holes along the binding edge of the papers. Allows the document to lay open flatly. Plastic comb binding: Similar to spiral binding but using a tubular plastic piece with teeth that fit through rectangular holes punched into the binding edge. Three-ring binding: Holes are punched into the pages and fitted into a binder. Case binding: Sewing the pages together and then attaching them to a hard cover.

15. Do you offer kitting?

Yes, a large portion of the work we perform on behalf of our clients involves the production of multiple pieces of collateral material which are consolidated into a kit to be either delivered directly to their sales team, customers or constituents or entered into our warehouse for later fulfillment.

PACKAGING

1. What is your minimum quantity requirement?

Rondo -Pak has the unique ability to support our clients on short run production as well as large scale, supply chain fulfillment. We often provide short run for sampling and clinical trials in the order of 1 to 10,000 units. 

We also meet the needs of many of the top pharmaceutical companies by manufacturing cartons in volumes of 100’s of thousands up to several million units.

2. What kind of packaging do you offer?

We deliver secondary packaging in the forms of folding carton production and compliance packaging to markets such as: pharmaceuticals (Rx, OTC), personal care, nutritionals, medical device and veterinary care. We also serve the private label market, along with contract manufacturers. We also offer top-loading packaging of; ampoules, vials, syringes, pens, auto injectors or any other parenteral product. 

3. Are you FDA approved?

The current products and services that we provide do not fit a category required for FDA registration. When performing services requiring registration, we assure compliance with all FDA regulations.  

4. What is your quality assurance program?

Rondo-Pak’s Quality system is modeled after ISO 9001.  The Camden facility is registered (Certified) to the BRC v-5 secondary packaging standard, along with the Audit One module 9 requirements. The organization is also G7 Master Color Control certified for print color accuracy and consistency.

5. Do you offer tamper evident or child resistant designs?

Yes, Rondo-Pak offers Anti-counterfeiting, child resistant and tamper evident designs.

6. Do you offer serialization?

Yes, Rondo-Pak offers serialization in compliance with Track and Trace requirements.

Our offline solutions, where secondary packaging is serialized directly while manufacturing the folding cartons, combined with sophisticated data flow architectures, are a reliable, flexible and immediately available alternative to inline serialization.

7. Do you offer packaging design services?

Yes, we offer design services and have been instrumental in aiding our clients in design of a great many options in packaging, including; tamper evident, child resistant, anti-counterfeiting and others.

8. Do you produce labels and PIs?

Yes, we produce labels and inserts utilizing the latest technology available.

9. What is the average turnaround time for cartons, labels and inserts?

Rondo-Pak will work with you to meet your Supply Chain Demands and can tailor turn times to meet your needs. Turn times will vary based on volume, forecast accuracy and complexity, however, our average turn time is 15 business days.

GENERIC

1.  How do I go about getting an estimate from you?

The best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and speak with one of our sales representatives.

2. Do you offer warehousing and fulfillment services?

We are a full-service solutions provider with the ability to provide a complete spectrum of services including: Design, Workflow & IT Solutions, Print & Packaging, and Finishing, Mailing & Fulfillment.